Hagerhof guest accommodation conditions

1. Conclusion of Contract, Travel Agents, Information in Hotel Guides

1.1. By making a booking, the guest submits a binding offer to us for the conclusion of an accommodation contract. This offer is based on the description of the accommodation and the supplementary information contained in the booking basis (e.g. location description, classification explanations), insofar as these are available to the guest.

1.2. Information contained in hotel guides and similar directories that have not been published by us is not binding for us or our obligation to perform, unless such information has been expressly agreed with the guest as part of our contractual obligations.

1.3. Bookings may be made verbally, in writing, by telephone, by fax, or electronically (email, internet). In the case of electronic bookings, we will promptly confirm receipt of the booking to the guest by electronic means.

1.4. The contract is concluded upon receipt of our declaration of acceptance (booking confirmation). The declaration of acceptance does not require any particular form; therefore, verbal and telephone confirmations are legally binding for both the guest and us. As a rule, in the case of telephone or verbal bookings, we will additionally send a written copy of the booking confirmation to the guest.

1.5. If, at the request of the guest or the contracting party, we submit a special offer, this constitutes—deviating from the above provisions—a binding contractual offer by us to the guest or the contracting party. In such cases, the contract is concluded without the need for a corresponding confirmation by us if the guest or contracting party accepts this offer within the period specified in the offer, without restrictions, changes, or extensions, by express declaration, down payment, final payment, or by making use of the accommodation.

2. Non-binding Reservations

2.1. Non-binding reservations for the guest, from which the guest may withdraw free of charge, are only possible if expressly agreed with us.

2.2. If no non-binding reservation has been expressly agreed for the guest, the booking pursuant to Section 1 (Conclusion of Contract) of these terms generally results in a legally binding contract for both us and the guest/contracting party.

2.3. If a non-binding reservation for the guest has been agreed, the requested accommodation will be reserved by us exclusively for booking by the guest until the agreed date. The guest must inform us by that date if the reservation is to be treated as a binding booking. If this does not occur, the reservation shall lapse without any further obligation on our part to provide notice. If notification is given in due time, the booking becomes binding regardless of any subsequent booking confirmation issued by us.

3. Prices and Services

3.1. The prices stated in the booking basis (brochure, internet) are final prices and include statutory value-added tax and all ancillary costs, unless otherwise stated with regard to ancillary costs. Separately chargeable and itemized costs may include local tourist tax as well as charges for consumption-based services (e.g. electricity, gas, water, firewood) and for optional and additional services.

3.2. The services owed by us arise exclusively from the content of the booking confirmation in conjunction with the respective booking basis (brochure, internet) or the property description, as well as from any supplementary agreements expressly made between us and the guest/contracting party. The guest/contracting party is recommended to make any supplementary agreements in writing.

4. Payment

4.1. The due dates for the deposit and final payment are governed by the agreement made between us and the guest or the contracting party. If no special agreement has been made, the entire accommodation price, including charges for ancillary costs and additional services, is due for payment at the end of the stay and must be paid to us.

4.2. In the case of stays exceeding one week, we may invoice and declare due the remuneration for past days of stay as well as for additional services (e.g. catering services not included in the accommodation price, minibar consumption) after the expiry of such period.

4.3. After issuing the booking confirmation, we may require a deposit. Unless expressly agreed otherwise with the guest, we may request up to 30% of the total price.

4.4. If the deposit is not paid in due time despite a reminder and the granting of a deadline, we may withdraw from the contract—provided that we ourselves are ready and able to perform the contractual services and that the guest has no contractual or statutory right of retention—and charge the guest cancellation costs pursuant to Section 5 of these terms.

4.5. Payments in foreign currencies and by cheque are not accepted. Credit card payments are only possible if agreed or generally offered by us by notice. There is no entitlement to payment by bank transfer at the end of the stay.

5. Cancellation and No-Show

5.1. In the event of cancellation or no-show, our entitlement to payment of the agreed accommodation price, including the catering component and charges for additional services, shall remain in force.

5.2. Within the scope of our normal business operations, without any obligation to make special efforts and taking into account the specific nature of the booked accommodation (e.g. non-smoking room, family room), we are obliged to endeavor to re-let the accommodation to another party.

5.3. We are obliged to credit any income from alternative occupancy and, insofar as this is not possible, any expenses saved.

5.4. Based on the percentages recognized by case law for calculating saved expenses, the guest or contracting party shall pay us the following amounts, in each case based on the total price of the accommodation services (including all ancillary costs), but excluding any public charges such as visitor’s tax or spa tax:

For holiday apartments/accommodation without meals: 90%
For overnight stay with breakfast: 80%

5.5. The guest/contracting party expressly reserves the right to prove that our saved expenses are substantially higher than the deductions stated above, or that alternative use of the accommodation services or other services has taken place. In the event of such proof, the guest or contracting party shall only be obliged to pay the correspondingly lower amount.

5.6. Unless expressly agreed otherwise with the guest, a cancellation shall in any case result in costs of at least the amount of the required deposit.

5.7. The conclusion of travel cancellation insurance is strongly recommended (e.g. with HanseMerkur, whose travel cancellation insurance you can book directly here).

5.8. The declaration of cancellation must be addressed exclusively to us, not to a local tourism office, and should be made in writing in the interest of the guest.